Oregon Department of Justice

Child Support

Supporting Parents to Support Children

Oregon Department of Justice

Child Support

Supporting Parents to Support Children

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Online Account User Guide

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For requesting access as a Child Support Professional, please contact us at 1-800-850-0228

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Online Account User Guide Oregon.gov Legal Notice Privacy Policy Terms and Conditions

Terms and Conditions

Oregon Department of Justice, Oregon Child Support Program

Online Account

TERMS OF AGREEMENT

Use of this Online Account for the Oregon Department of Justice (DOJ), Oregon Child Support Program is subject to the terms and conditions of this Online Account Agreement (Agreement). You (User) must accept the terms of this Agreement to be granted access to an Online Account. All references to “You” or “USER” mean both User and each individual acting on behalf of User in using User’s Online Account. Affirmative acceptance by indicating below or by accessing and using this Online Account is User acceptance of the terms, conditions, and notices contained in this Agreement without modification. By accepting the terms of this Agreement, User certifies that (1) User is authorized to access and use the Online Account and (2) User acknowledges and agrees that this Agreement and the Online Account are subject to change as described in Section 1.

1. Changes to this Agreement. DOJ may modify this Agreement from time to time to amend or revise this Agreement. The current version of this Agreement is available on the Online Account login page.

1.1. The User accessing and using this Online Account after this Agreement has been modified means User agrees to the Agreement as modified. If User does not agree to the Agreement or to modifications, User’s remedy is to discontinue use of the Online Account.

1.2. If there is a conflict between this version of the Agreement and any new or additional terms and conditions, the new or additional terms and conditions control.

2. User’s Duties and Obligations.

2.1. User is a party to a Child Support Program matter, an attorney representing a party, caretaker, representative of a State of Oregon agency, or other individual authorized by DOJ to view case and payment information, exchange messages with CSP caseworkers, and complete and submit forms electronically. In addition, user includes a "child support professional" with view only access to support payment information.

2.2. User acknowledges and agrees that User is authorized to enter into this Agreement and use the Online Account in User’s role. User is granted a non-exclusive, non-transferable, and revocable authorization to access and use the Online Account strictly in accordance with this Agreement, including any modifications to this Agreement. As a condition of your use of the Online Account, User warrants to DOJ that User will not use the Online Account for any purpose that is unlawful or not authorized under this Agreement. User shall not use the Online Account in any manner which could damage, disable, overburden, or impair the Online Account or interfere with any other party’s use or benefit of the Online Account. User shall not use the Online Account to obtain or attempt to obtain any materials or information not intentionally made available through the Online Account.

2.3. User shall establish and maintain a unique Online Account User ID and password. User shall maintain the confidentiality of User’s Online Account and password, restrict access to User’s computer or mobile device, and not allow any other person to know or use the password. User accepts responsibility for all activities on or resulting from misuse of access to the Online Account that occur under User’s account or password.

If You become aware of any unauthorized use of Your User ID or password or other unauthorized use of the Online Account, or if Your User ID or password is lost or stolen, You must notify DOJ immediately by phone at 800-850-0228.

2.4. All content provided through the Online Account, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of DOJ and its suppliers. Such content is protected by intellectual property rights laws. User shall abide by all intellectual property rights notices and other restrictions contained on content accessed through the Online Account. User shall not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use for public or commercial purposes the Online Account or the information or materials displayed on the Online Account without the express written permission of DOJ.

2.5. User shall not manipulate any URL or modify, publish, transmit, reverse engineer, participate in any transfer or sale of, create derivative works of, or in any way exploit content and information made available through the Online Account.

2.6. User’s Online Account rights do not entitle User to make any unauthorized use of any protected content. User shall use content and information made available through the Online Account solely for User’s authorized Oregon Child Support Program activities. User agrees that User is only authorized to access the Online Account, view the content, and make use of the services solely for Oregon Child Support Program activities. User shall not obtain or attempt to obtain information not authorized for User’s access. This includes information or passwords required to access information of other accounts.

3. Acceptance of Electronic Notification.

3.1 The Child Support Program will provide notices electronically to User through this Online Account, including but not limited to case closure notice(s). User agrees to electronic notification by default. User may change this preference to receiving notices by mail within the Online Account settings, or by submitting a request to the Child Support Program.

4. Confidentiality of Child Support and United States Government Information.

USER AGREES THAT THE ONLINE ACCOUNT MAY BE MONITORED TO ENSURE PROPER PERFORMANCE OF APPLICABLE SECURITY FEATURES AND PROCEDURES. THIS MONITORING MAY RESULT IN ACQUISITION, RECORDING AND ANALYSIS OF ALL DATA COMMUNICATED, TRANSMITTED, PROCESSED OR STORED IN THE ONLINE ACCOUNT. THE ONLINE ACCOUNT MAY CONTAIN UNITED STATES GOVERNMENT INFORMATION THAT IS RESTRICTED TO AUTHORIZED USERS ONLY. CONSEQUENTLY, ANY UNAUTHORIZED USE, MISUSE, OR ACCESS TO THE ONLINE ACCOUNT, DATA CONTAINED IN IT OR TRANSIT OF SUCH DATA TO OR FROM THE ONLINE ACCOUNT MAY RESULT IN USER’S CIVIL OR CRIMINAL LIABILITY UNDER 26 USC §§ 7213 AND 7213A (THE TAXPAYER BROWSING PROTECTION ACT).

5. Online Account Availability.

5.1. DOJ will make the Online Account available 24 hours a day, 7 days a week, except for scheduled maintenance or circumstances beyond DOJ’s control. DOJ will notify Users by messages placed on the Online Account login page of anticipated outages for maintenance or any other reason.

5.2. Upon notification to DOJ that a User ID or password is lost or stolen, DOJ will, to the extent it is commercially reasonable and able to do so, block access to all transactions under that User ID and take any other steps DOJ deems necessary or appropriate to prevent unauthorized use of the Online Account.

6. Online Account Inactivity.

6.1. Upon 90 calendar days of inactivity User’s account will be locked. User may reset their password to be unlocked. The account may be unlocked as long as the account is still in locked status, and has not been closed or deleted.

6.2. Upon five calendar months of inactivity User’s account will be automatically closed. User may contact the Child Support Program to have the account reopened. The account may be reopened as long as the account has not been deleted.

6.3. Upon six calendar months of inactivity User’s account is automatically deleted. Once the account is deleted it cannot be reopened and User has no ability to access any account history. User must reregister and open a new Online Account in order to utilize Online Account services again.

7. Exclusion of Warranties; Limitation of Liability.

7.1. EXCLUSION OF WARRANTIES. DOJ makes no warranties, representations, or promises regarding the fitness and efficacy of the Online Account. User expressly acknowledges that the Online Account is made available on an “as is” basis and User accesses the Online Account and the services and information available through the Online Account at User’s sole risk. DOJ disclaims any implied warranties of merchantability or fitness for a particular purpose, including without limitation, any warranty regarding the use of the Online Account and its correctness, quality, accuracy, completeness, reliability, performance or otherwise. DOJ does not have any responsibility to maintain the Online Account or the procedures or materials needed or to supply any corrections, updates, or releases.

7.2. LIMITATION OF LIABILITY. TO THE EXTENT ALLOWED BY APPLICABLE LAW, USER AGREES THAT IN NO EVENT IS DOJ, THE STATE OF OREGON, THEIR OFFICERS, EMPLOYEES, CONTRACTORS OR AGENTS LIABLE FOR ANY DIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES:

7.2.1. IN ANY ACTION ARISING FROM OR RELATED TO THIS AGREEMENT OR USE OF THE ONLINE ACCOUNT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), INTENDED CONDUCT OR OTHERWISE, INCLUDING WITHOUT LIMITATION, DAMAGES RELATING TO THE LOSS OF PROFITS, INCOME OR GOODWILL, REGARDLESS OF WHETHER USER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;

7.2.2. FOR ANY INTERNET OR TELECOMMUNICATIONS FAILURE, COMPUTER VIRUS, THIRD PARTY INTERFERENCE, OR DOJ, STATE OF OREGON OR THIRD PARTY SOFTWARE OR HARDWARE THAT MAY INTERRUPT OR DELAY PAYMENTS OR ACCESS TO THE ONLINE ACCOUNT OR ANY INTERNET SITE OR CAUSE OTHER PROBLEMS OR LOSSES (COLLECTIVELY, A "NETWORK FAILURE"); OR

7.2.3. FOR THE ONLINE ACCOUNT OR FOR ANY FAILURE TO FULFILL THIS AGREEMENT THAT RESULTS FROM AN ACT OF GOD, WAR, CIVIL DISTURBANCE, COURT ORDER, LEGISLATIVE OR REGULATORY ACTION, CATASTROPHIC WEATHER CONDITION, EARTHQUAKE, FAILURE OR FLUCTUATION IN ELECTRICAL POWER OR OTHER UTILITY SERVICES, NETWORK FAILURE OR OTHER CAUSE BEYOND THEIR REASONABLE CONTROL.

8. Governing Law, Compliance with Applicable Law, Venue. This Agreement is governed by and construed according to the laws of the State of Oregon without regard to principles of conflict of laws. Any claim, action, suit, or proceeding (collectively, “Claim”) between DOJ (or any other agency or department of the State of Oregon) and User that arises from or relates to this Agreement must be brought and conducted solely and exclusively within the Circuit Court of Marion County for the State of Oregon. USER HEREBY CONSENTS TO THE IN PERSONAM JURISDICTION OF THE COURT REFERENCED IN THIS SECTION. In no event may this section be construed as a waiver by the State of Oregon of any form of defense or immunity, whether sovereign immunity, governmental immunity, immunity based on the eleventh amendment to the Constitution of the United States or otherwise, from any claim or from the jurisdiction of any court.

9. Termination.

9.1. This Agreement and User’s authorization to use the Online Account remain in full force and effect until revoked by User or by DOJ.

9.2. DOJ reserves the right to cancel or suspend User’s authorization to use the Online Account at any time without prior notice.

9.3. Any termination, cancellation or suspension of this Agreement for any reason does not cancel any liability or obligations arising under this agreement prior to its termination, cancellation or suspension and does not limit or affect in any other way User’s child support reporting and payment obligations.

10. Survival. User’s rights under this Agreement and access to the Online Account cease upon termination of this Agreement, including if the Online Account is closed in accordance with Section 6.3. Rights and obligations which expressly or by their nature survive termination do so survive, and include without limitation this section, User’s child support reporting and payment obligations, and provisions regarding definitions, warranties and liabilities, intellectual property, confidentiality and non-disclosure, choice of law, jurisdiction and venue, order of precedence, third party beneficiaries, waiver, headings, and integration.

11. Merger, Waiver. This Agreement constitutes the entire agreement between the parties. Any failure by DOJ to enforce any provision of this Agreement or the waiver of any violation or nonperformance of this Agreement in one or more instances does not constitute a waiver by DOJ of that or any other provision nor is it a waiver of any subsequent violation or nonperformance.

12. Severability. User agrees that if any term or provision of this Agreement is declared by a court of competent jurisdiction to be illegal or in conflict with any law, the validity of the remaining terms and provisions will not be affected, and the rights and obligations of the parties will be construed and enforced as if this Agreement did not contain the particular term or provision held to be invalid.

13. No Intended Beneficiaries. Nothing in this Agreement gives, is intended to give, or may be construed to give or provide any benefit or right, whether directly, indirectly, or otherwise, to third persons.

14. Headings. The headings in this Agreement are included only for convenience and do not control or affect the meaning or construction of this Agreement.